Payments and delivery

These conditions of sale are concluded on the one hand by the company FILLER COSME, whose head office is located at 2 chemins des Rossignols 94440 Villecresnes France, registered in the Trade and Companies Register under number 91203681100012. hereinafter the site https://fillercosme.com/ and, on the other hand, by any natural or legal person wishing to make a purchase via the website https://fillercosme.com/ hereinafter referred to as “the buyer”.

FillerCosme is a French company, which has its stock in France with departure from France.

Article 1: object

These conditions of sale aim to define the contractual relations between FILLER COSME and the buyer and the conditions applicable to any purchase made through the website https://fillercosme.com/. The acquisition of a product through this site implies unreserved acceptance by the buyer of these conditions of sale, of which the buyer acknowledges having read prior to his order. Before any transaction, the buyer declares on the one hand that the purchase of products on the site https://fillercosme.com/ is not directly related to his professional activity and is limited to strictly personal use and on the other hand have full legal capacity, allowing it to commit to these general conditions of sale.

The company FILLER COSME retains the possibility of modifying these conditions of sale at any time, in order to comply with any new regulations or in order to improve the use of its site. Therefore, the applicable conditions will be those in force on the date of the order by the buyer.

Article 2. Products

The products offered are those which appear on the website https://fillercosme.com/ of the company FILLER COSME, while stocks last. FILLER COSME reserves the right to modify the product assortment at any time. Each product is presented on the website in the form of a description listing its main technical characteristics (capacity, use, composition, etc.). The photographs are as faithful as possible, but do not commit the Seller in any way. The sale of products presented on the site https://fillercosme.com/ is intended for all buyers residing in countries which fully authorize the entry into their territory of these products.

FILLER COSME REMINDS YOU THAT ALL CLASS III MEDICAL DEVICES MUST BE ADMINISTERED ONLY BY QUALIFIED PHYSICIANS EVEN ALTHOUGH THE PRODUCTS ARE ON SALE.

Article 3. Prices

The prices appearing on the product sheets in the internet catalog are prices in Euros (€) all taxes included (TTC) taking into account the VAT applicable on the day of the order. Any change in the VAT rate may be reflected in the price of the products. The company FILLER COSME reserves the right to modify its prices at any time, it being understood, however, that the price appearing in the catalog on the day of the order will be the only one applicable to the buyer. The prices indicated do not include delivery costs, invoiced in addition to the price of the products purchased depending on the total amount of the order.

Article 4. Order and payment terms

Avant toute commande, l’acheteur doit créer un compte sur le site . La rubrique de création de compte est accessible directement depuis la barre de menu latérale. A chaque visite, l’acheteur, s’il souhaite commander ou consulter son compte (état des commandes, profil…), devra s’identifier à l’aide de ces informations. La société FILLER COSME propose à l’acheteur de commander et régler ses produits en plusieurs étapes, avec  plusieurs options de paiement au choix :

– Paiement sécurisé par PayPal plusieurs fois avec carte bancaire 4% sont répercutés sur votre commande, PayPal Express. Stancer, Scalapay en 3 fois sans frais : The buyer selects the products he wishes to order in the “basket”, modifies if necessary (quantities, references, etc.), checks the delivery address or enters a new one. Then, shipping costs are calculated and submitted to the buyer, along with the name of the carrier. Then, the buyer chooses the payment method of their choice: “Payment by credit card”. The next step asks him to check all the information, read and accept these general conditions of sale by checking the corresponding box, then invites him to validate his order by clicking on the “Confirm my order” button. Finally, the buyer will be invited to securely enter their personal credit card references directly on the site. https://fillercosme.com/. If payment is accepted, the order is recorded and the contract is definitively formed. Payment by credit card is irrevocable. In the event of fraudulent use of the card, the buyer may demand the cancellation of the card payment, the sums paid will then be recredited or returned. The liability of the bank card holder is not incurred if the disputed payment has been proven to have been made fraudulently, remotely, without physical use of his card. To obtain reimbursement of the fraudulent debit and any bank charges that the transaction may have generated, the card holder must contest, in writing, the debit with their bank, within 70 days following the transaction, or even 120 days. if the contract binding him to it so provides. The amounts withdrawn are reimbursed by the bank within a maximum period of one month after receipt of the written dispute filed by the holder. No costs for returning the sums may be charged to the holder.

Confirmation of an order entails acceptance of these conditions of sale, acknowledgment of having perfect knowledge of them and waiver of the right to rely on one's own conditions of purchase. All the data provided and the recorded confirmation will constitute proof of the transaction. If the buyer has an e-mail address and if he has entered it on his order form, the company FILLER COSME will send him by e-mail confirmation of the registration of his order.

If the buyer wishes to contact the company FILLER COSME he can do so either by post to the following address: FILLER COSME 2 chemins des Rossignols 94440 Villecresnes France; or by email to the following address: contact@fillercosme.com

Article 5. Reservation of ownership

The company FILLER COSME retains full and complete ownership of the products sold until full payment of the price, in principal, costs and taxes included.

Article 6. Withdrawal

En vertu de l’article L121-20 du Code de la consommation, l’acheteur dispose d’un délai de quatorze jours ouvrables à compter de la livraison de leur commande pour exercer son droit de rétractation et ainsi faire retour du produit au vendeur pour échange ou remboursement sans pénalité. les Remboursement des frais de livraison en cas de rétractation seront remboursés à l’exception des frais de retour à la charge du client. Filler Cosme se réserve le droit d’effectuer un remboursement après récupération des biens et après constatation que leur état soit inchangé.  However, certain products cannot be returned due to hygiene and breakage of the temperature chain, unique, sanitized products.

Refund terms and returns

In case of order errors / expired products

FILLERCOSME undertakes to refund the order or return it as soon as physical proof of the dispute is obtained, including receipt of the package and products of the above order. FILLERCOSME will reimburse the return costs as well as the refundable amount of the disputed order.

Change of mind without further reason and without opening the product

FILLERCOSME will leave the return costs and delivery costs of the order sent at the customer's expense.

FILLERCOSME réservera le droit de ne pas rembourser ni n’accepter de renvoyer la commande concernée dans le cas où le client aurait endommagé le les produits présents dans le colis. Nous facturons les frais de retour sous forme de forfait France 7.20 euros, Union Européenne 13.20 euros, Suisse 18euros, l’international selon la destinations.

Change of mind without further reason after opening the articles

FILLERCOSME will not accept any refunds or returns. The company provides sanitized, single-use and hygienic medical devices which must be under the recommended control of a healthcare professional. These products must remain unused with intact conservation.

Pour l’international , FILLERCOSME se réserve le droit de rembourser ou non les frais de douanes, taxes supplémentaires générés par le retour du colis sur le territoire français.

 Loss of stolen or damaged packages

Information : à réception de la livraison de votre commande, nous vous recommandons de faire des photos de votre colis endommagés.

In the event of theft, loss, or damaged packages, the customer must inform us by email. Following this FILLERCOSME will do what is necessary to open an investigative investigation; the legal period for resolving the situation is 60 days. 

Under no circumstances will FILLERCOSME reimburse or reship immediately and without proof of packages lost or stolen or damaged following the investigation/investigation. It cannot be refunded in the event of a resolved dispute.

Article 7. Delivery

Deliveries are made to the address indicated on the order form which can only be in the agreed geographical area. Orders are made by La Poste via COLISSIMO NATIONAL & INTERNATIONAL delivery service with tracking (against signature), CHRONOPOST delivery service with tracking at a relay point or home delivery (against signature), UPS service de livraison avec suivi livraison à domicile (against signature), DHL EXPRESS or DHL PREMIUM delivery service with tracking, (remise contre signature),  Mondial Relay. Delivery times are given for information purposes only; if these exceed thirty days from the order, the sales contract may be terminated and the buyer reimbursed. The company FILLER COSME will be able to provide the buyer with the tracking number of their package by e-mail. The buyer is delivered to his home by his postman. If the buyer is absent, he will receive a delivery notice from his postman, which allows him to collect the products ordered from the nearest post office, during a period indicated by the postal services. The risks associated with transport are the responsibility of the purchaser from the moment the items leave the premises of the company FILLER COSME. The buyer is required to check, in the presence of the Post Office employee or the delivery person, the condition of the packaging of the goods and its contents upon delivery. In the event of damage during transport, any protest must be made to the carrier within three days of delivery. as transport is independent of our structure, we cannot be held responsible for delays or losses or damaged packages.

Article 8. Guarantee

All products supplied by the FILLER COSME company benefit from the legal guarantee provided for by articles 1641 et seq. of the Civil Code. In the event of non-conformity of a product sold, it may be returned to the FILLER COSME company which will take it back, exchange it or reimburse it. Toutes les réclamations, demandes d’échanges ou de remboursements doivent s’effectuer par @ contact@fillercosme.com  dans un délai de trente jours après livraison.

Article 9. Liability

The FILLER COSME company, in the distance selling process, is only bound by an obligation of means. It cannot be held liable for damage resulting from the use of the Internet network such as loss of data, intrusion, viruses, interruption of service, or other unintentional problems.

Article 10. Intellectual property

All elements of the site https://fillercosme.com/ are and remain the intellectual and exclusive property of the company FILLER COSME. No one is authorized to reproduce, exploit, or use for any reason whatsoever, even partially, elements of the site whether in the form of a photo, logo, visual or text.

Article 11. Personal data

The company FILLER COSME undertakes to preserve the confidentiality of the information provided by the buyer, which he may be required to transmit for the use of certain services. Any information concerning him is subject to the provisions of Law No. 78-17 of January 6, 1978. As such, the Internet user has the right to access, modify and delete information concerning him. He can make the request at any time by mail to the following address: FILLER COSME 2 chemins des Rossignols 94440 Villecresnes France.

Article 12. Dispute resolution

These distance selling conditions are subject to French law. For all disputes or disputes, the competent court will be that of Créteil, Val de Marne…………………………